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Deaconess Clinic On-Demand Video Visits Available 24 hours a Day, 7 Days a week

What are Deaconess Clinic On-Demand Video Visits?

Deaconess Clinic On-Demand Video Visits provide consultation, diagnosis and/or treatment for patients ages 0 and older.

Patients receive the same level of care as they would at an in-person visit at a walk-in clinic. During an On-Demand Video Visit, a patient can be at home, in their office or anywhere else and receive on-demand, quality, telehealth services, via the internet using their computer, tablet or smartphone.

Providers are available to treat and diagnose non-emergency medical issues 24/7 in all 50 United States. And if prescriptions are necessary, they can be sent right to your pharmacy of choice.

You will communicate directly with a KeyCare provider by secure, live and interactive video conference. This is a convenient option to diagnose and treat minor illnesses from anywhere in the United States. 

On-Demand Video Visits are available 24 hours a day, 7 days a week, in all 50 states.



Symptoms/Conditions to use On-Demand Video Visits 

  • Allergies 
  • Back Pain
  • Bites or Stings
  • Bumps, Cuts & Scraps 
  • Burns - Minor
  • Colds
  • Constipation
  • Coughs & Flu
  • Fevers
  • Headaches
  • Nausea
  • Minor Allergic Reactions
  • Pink Eye
  • Rash
  • Sinus Infection
  • Sore Throat
  • Sprains and Strains
  • Tooth Pain 
  • Urinary Tract Infections
  • Vomiting

​Quick Start Guide - On-Demand Video Visits

Step 1:  Log in to your MyChart – from your menu, select On-Demand Video Visit with Provider

Step 2:  Follow the prompts to get in the virtual queue - make sure to verify your phone number and email address during this process.

Step 3:  eCheck-In - using the “Start Check-In” button using the “Start Check-In” button.

Step 4:  Join the visit  using the “Join Video Visit” button.
Step 5:  Once you select “Join Video Visit” - allow permissions for pop-up window, microphone and camera then continue to “Join Call”.
Step 6:  Virtual waiting room - you will be in the virtual waiting room until the provider joins the visit at your appointment time.
Tips for a successful visit:
  • Have your insurance card and photo ID ready
  • Have your device charged
  • If possible, find a quiet area
  • Write down any questions, concerns or symptoms before your visit
  • Make sure your WiFi or cellular signal is strong
  • Get help with technical problems by calling 812-450-HELP option 1
If you need to cancel or reschedule your appointment log in to MyChart or call 812-450-LIVE.
Frequently Asked Questions
When can I use On-Demand Video Visits?
Where can I use On-Demand Video Visits?
How do I get my prescription?
Will my primary care provider know about my visit?
What devices can I use to complete my visit?
What if this is an emergency?
How do I access the video visit service?
Is the service covered by insurance?
Will the KeyCare Providers have access to my medical records?
How do I access information from my visit?
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