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Financing

Need help paying your bill?  Deaconess Health System is pleased to provide options of interest free payment plans to assist our patients in meeting their financial obligations.

We offer a 3- month interest free internal payment plan which can be set up by logging into your Mychart account and clicking on the billing summary page or by calling customer service at 812-450-6815 or 800-467-6802.

We also offer a Commerce Payment Plan for 24 or 36 months depending on your balance. See below for additional details of this plan.

These payment plan options are not offered on balances with a collection agency. Please contact the agency the balance is with for payment options.
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If you are interested in self enrolling for financing, select the appropriate option below.
 
 
Financing options with Commerce Bank DO NOT include  Deaconess Home Medical Equipment billing. If you have a bill with the Women's Hospital, please contact their billing office to discuss their Commerce payment options at 888-287-7146.

Balance will remain patient due until account is funded with Commerce Bank. Please allow 30-45 days to receive your welcome letter and for funding to take place.

Commerce Bank
Together with Deaconess Health System, Commerce Bank offers patients and families a line of credit to help pay outstanding balances. Called an HSF® account (Health Services Financing), it operates just like a monthly loan, with one monthly payment, allowing you to easily budget into your household finances. The account is entirely manageable at a 0% (interest free) rate.

You may activate Online Banking through CommerceBank.com/hsfbillpay

The Commerce Bank HSF® offers:
  • Monthly payments at 0% interest
  • Minimum loan balance is $250.00
  • Balances between $250.00 and $8999.99 qualify for the 24- month plan
  • Balances $9000.00 and over qualify for the 36-month plan
  • Easy enrollment
  • Simple terms
  • No credit checks
  • HSA debit cards accepted

Testimonials
“Commerce and Deaconess makes the payment plan so easy to pay my Medical bills, and when I get additional bills, I just call and have those added to Commerce as well”
 Amanda W.

"I love the Commerce Bank payment option and the way the bills are handled with Deaconess. My husband had surgery this year had bills from several different facilities plus add in 3 other family members I just couldn't keep up. Having all the bills combined into one place made it all manageable. I can pay more toward the bill when I have the extra or make the minimum payment when things are tighter. My husband and I make good money but accidents like my daughter breaking her arm on top of my husband's surgery can add up quick. This system is life changing! I'm proud to go to Deaconess and love that I don't have to live in fear when family gets sick or hurt. I tell all my friends and family how incredible this is. Thank you for having this option."
Heather S.
Financing FAQs
I have a question, who do I call?
Contact Deaconess Healthcare Resource Solution’s Customer Service Department at 812-450-6815 or 800-467-6802 option #5, for general and enrollment questions. Contact Commerce Bank at 855-893-1292 with questions regarding an established account.
 
What is the minimum amount that can be financed?
The Financially Responsible Person (FRP) must finance $250 at minimum for the initial transaction.
 
What are the payment terms?
Payment terms are as follows:
  • Balances between $250.00 and $8999.99 qualify for the 24- month plan
  • Balances $9000.00 and over qualify for the 36-month plan
What happens if I have additional balances that I want to finance in the future?
  • The new balance(s) can be added to the existing Line of Credit up to a total of $20,000.00
What happens if I miss a payment?
The FRP should contact Commerce Bank at 855-893-1292 to discuss how they will bring the account current. Commerce Bank may also assess a late fee.
 
I want to cancel my financing plan. How do I do that?
The FRP should contact Commerce Bank at (855) 893-1292 to cancel an established account. Any outstanding balance will be transferred to Deaconess Health System.
 
Do I make my payments directly to the Provider or to Commerce Bank?
Payments should be sent to Commerce Bank.
 
What are my options for getting the payment to Commerce Bank?
You have several options:
  • You may activate Online Banking through commercebank.com/hsfbillpay
  • You may send a check to Commerce Bank, P.O. Box 801042, Kansas City MO, 64180-1042.  This address will also appear on your periodic statement.
  • If you have a checking or savings account at another bank, you may make a payment by calling Commerce Bank’s 24-hour automated phone line at 1-855-893-1292.  You will be prompted to select the appropriate option and enter the routing number and account number of the checking or savings account you wish to pay from.
You may set up automatic recurring payments by calling Commerce Bank’s 24-hour automated phone line at 855-893-1292 to request an auto-debit form that needs to be signed and mailed back to Commerce Bank.
 
Can I add multiple family members in one financing plan?
Yes. The Financially Responsible Person can establish one financing plan for multiple accounts.
 
Are elective services able to be financed?
Unfortunately, elective services are not able to be financed at this time.
 
If I finance additional balances, does this affect my overall repayment terms?
The overall repayment terms do not change. Each time you finance additional balances, those lines of credit have their own unique repayment terms listed on the revised monthly billing statement for each balanced financed. You will be asked to pay one monthly consolidated amount. 
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