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Patient Relations

We are thankful that you selected Deaconess for your health care needs. Should you or your family have a compliment, question or concern about your experience at Deaconess, we would like to hear from you. 

Patients and families are encouraged to address concerns with their nurse, the department or unit manager, or their doctor. You may also speak to a Patient Relations representative to resolve matters important to you.

After your hospital stay, you may receive a survey in the mail asking about your experiences during your stay or visit. Your responses help us understand how we can better serve our patients and families.

Notice of Privacy Practices

Hours of Operation
Monday – Friday ; appointment required (see information below to make an appointment).

For urgent issues after hours and on weekends, please contact the Deaconess Hospital operator and ask for the Assistant Director of Campus Operations at (812) 450-5000.
 

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Online Form for Concerns or Compliments
Patients and family members may fill out the online form below to provide feedback. 

Email
Concerns or compliments about Deaconess Health System can be emailed to patient.advocate@deaconess.com.

Phone
Messages left after 4:30pm will be returned the next business day.

Deaconess Midtown Hospital
812-450-3334

Deaconess Gateway Hospital
812-842-3967

Deaconess Clinic, Urgent Care, EXPRESS Care, and Senior Center
812-492-5122

Appointment
Patients and family members can schedule an appointment to visit our office and speak with a Patient Relations team member. 

Deaconess Midtown Hospital
812-450-3334

Deaconess Gateway Hospital
812-842-3967

Deaconess Clinic, Urgent Care, EXPRESS Care, and Senior Center
812-492-5122

Mail
Concerns or compliments may be mailed to:

Patient Relations
Deaconess Midtown Hospital

600 Mary St.
Evansville, IN 47747

Patient Relations 
Deaconess Gateway Hospital

4011 Gateway Blvd.
Newburgh, IN 47630

Patient Relations
Deaconess Clinic, Urgent Care, EXPRESS Care, and Senior Center

421 Chestnut St.
Evansville, IN 47713
 

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