Deaconess, along with other regional hospitals, will follow state and national recommendations for lifting these restrictions. Thank you for your cooperation during these unprecedented times.
For All Locations
- All visitors must be at least 18 years old unless they are the parent of a patient, or are an emancipated minor.
- Every patient or visitor entering any facility must wear a mask that covers their mouth and nose. (children age 2 and under are an exception)
Deaconess Gateway Hospital and Deaconess Midtown Hospital*
*(see Deaconess Cross Pointe below for their specific guidelines)
Inpatient facilities will allow limited visitors between the hours of:
- Monday through Friday 8 AM – 8 PM
- Saturday and Sunday 8 AM - 8 PM
- Visitors permitted to stay overnight for special circumstances (approved by primary RN) will be required to obtain a pass from Security when visiting hours are over at 8pm
Guidelines
- Each patient will be permitted ONE visitor in the hospital at a time (visitor must be 18 or older).
- This is inclusive of any patient having a procedure and/or surgery.
- Emergency department patients who are not in isolation may have one visitor.
- Pediatric patients (under 18) may have two visitors (parent/caregiver)
- Each visitor will be required to wear a mask while in the facility
- All visitors will be screened at entrances
Exceptions to the ONE visitor rule, which would be approved by primary nurse caring for patient
- No visitors for patients in isolation (unless special circumstances)
- No visitors under the age of 18 (unless special circumstances)
- Special or unusual circumstances to meet particular patient needs will warrant additional/multiple family visitation: i.e. end-of life, critically ill patient.
The Women's Hospital
- Obstetrical patients at The Women’s Hospital may have one support person. This person must remain the same for the duration of the patient’s stay.
- Surgical patients may have one visitor. This person must remain the same for the duration of the patient’s stay.
- NICU patients are allowed both parents.
- Patients here for outpatient appointments are allowed one support person.
- All patients and visitors will be screened upon entry into the facility.
- Masks are required for all who enter the building.
Outpatient facilities (clinics, labs, infusion areas, radiology, etc.)
To allow space for social distancing, Deaconess outpatient facilities are also limiting visitors.
- Outpatients should come to appointments alone.
- Exceptions include:
- Patients who need help physically or mentally.
- When possible, someone providing physical assistance should wait in their vehicle. This helper can be notified by call or text when the patient is ready to leave.
- Special circumstances when patients are unable to answer questions or lack decision-making capacity. (Some communication may take place via telephone.)
- Patients under the age of 18 are allowed one parent or legal guardian to accompany them during their visit.
- Oncology patients are allowed one visitor for their physician appointments; Infusion Centers are not allowing visitors.
- Comprehensive Pain Centers are allowing one adult visitor (age 18+) to remain in lobby during patient visits/procedures.
- If a patient with particular needs may require additional visitation, contact the department manager.
- All patients and visitors will be screened at or before check-in.
Deaconess Cross Pointe
- Normal visiting times will resume.
- All visitors will be screened.
- No visitation allowed if a visitor reports symptoms of COVID-19. This includes family members going to a family therapy session.
- Anyone reporting symptoms of COVID-19 and seeking a CARE Team assessment will be directed to complete a phone or virtual assessment.
- CARE Team will coordinate with the Emergency Department to care for a patient with an acute mental health issue and symptoms of COVID-19.