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Ongoing Visitor Restrictions as Part of COVID-19 Response

In light of the ongoing COVID-19 pandemic, and the critical importance of protecting patients and staff, below are current visitor guidelines and restrictions for inpatient and outpatient facilities.
Deaconess, along with other regional hospitals, will follow state and national recommendations for lifting these restrictions.  Thank you for your cooperation during these unprecedented times.

See separate Closings & Scheduling Changes

For All Locations
  • All visitors must be at least 18 years old unless they are the parent of a patient, or are an emancipated minor.
  • Every patient or visitor entering any facility must wear a mask that covers their mouth and nose.  (children age 2 and under are an exception)
Deaconess Gateway Hospital and Deaconess Midtown Hospital*
       *(see Deaconess Cross Pointe below for their specific guidelines)

Inpatient facilities will allow limited visitors between the hours of:  
  • Monday through Friday 8 AM – 8 PM
  • Saturday and Sunday 8 AM - 8 PM
  • Visitors permitted to stay overnight for special circumstances (approved by primary RN) will be required to obtain a pass from Security when visiting hours are over at 8pm
  • Each patient will be permitted ONE visitor in the hospital at a time (visitor must be 18 or older).
    • This is inclusive of any patient having a procedure and/or surgery.
    • Emergency department patients who are not in isolation may have one visitor.
  • Pediatric patients (under 18) may have two visitors (parent/caregiver)
  • Each visitor will be required to wear a mask while in the facility
  • All visitors will be screened at entrances
Exceptions to the ONE visitor rule, which would be approved by primary nurse caring for patient
  • No visitors for patients in isolation (unless special circumstances)
  • No visitors under the age of 18 (unless special circumstances)
  • Special or unusual circumstances to meet particular patient needs will warrant additional/multiple family visitation: i.e. end-of life, critically ill patient.
The Women's Hospital
  • Obstetrical patients at The Women’s Hospital may have one support person. This person must remain the same for the duration of the patient’s stay.
  • Surgical patients may have one visitor. This person must remain the same for the duration of the patient’s stay.
  • NICU patients are allowed both parents. 
  • Patients here for outpatient appointments are allowed one support person. 
  • All patients and visitors will be screened upon entry into the facility.
  • Masks are required for all who enter the building.

Outpatient facilities (clinics, labs, infusion areas, radiology, etc.)

To allow space for social distancing, Deaconess outpatient facilities are also limiting visitors.
  • Outpatients should come to appointments alone.
  • Exceptions include:
    • Patients who need help physically or mentally.
      • When possible, someone providing physical assistance should wait in their vehicle. This helper can be notified by call or text when the patient is ready to leave.
    • Special circumstances when patients are unable to answer questions or lack decision-making capacity.  (Some communication may take place via telephone.)
    • Patients under the age of 18 are allowed one parent or legal guardian to accompany them during their visit.
    • Oncology patients are allowed one visitor for their physician appointments; Infusion Centers are not allowing visitors.
    • Comprehensive Pain Centers are allowing one adult visitor (age 18+) to remain in lobby during patient visits/procedures.
    • If a patient with particular needs may require additional visitation, contact the department manager. 
  • All patients and visitors will be screened at or before check-in. 

Deaconess Cross Pointe
  • Normal visiting times will resume.
  • All visitors will be screened.
  • No visitation allowed if a visitor reports symptoms of COVID-19. This includes family members going to a family therapy session.
  • Anyone reporting symptoms of COVID-19 and seeking a CARE Team assessment will be directed to complete a phone or virtual assessment.
  • CARE Team will coordinate with the Emergency Department to care for a patient with an acute mental health issue and symptoms of COVID-19.
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