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Visitor Restrictions

Ongoing Visitor Restrictions as Part of COVID-19 Response

To protect vulnerable patients receiving care in our hospitals and clinics, Deaconess will continue to require masking and limit visitors within our facilities.  Deaconess, along with other regional hospitals, will follow state and national recommendations for lifting these restrictions. 

Current Visitor Guidelines
Effective November 15, 2021
Visitation Summary

So much of society is “opened back up” but CDC guidelines are different for healthcare facilities. People who are already ill or otherwise compromised are inside our facilities, right now.  We have been entrusted by all of our patients and their loved ones to keep them safe.

Here are a few key points.  Specific details for each facility are described further below.

  • In general, only two designated visitors per inpatient per day. (The Women's Hospital has different guidelines below.) 
  • Outpatient visitors are still restricted unless the patient is a minor or needs assistance.
  • Masks are required for all patients, visitors and staff, and social distancing should take place in ALL areas.
  • No visitors under the age of 18 are permitted except for end of life situations.
These are challenging times, and we look forward to being able to welcome more visitors through our doors.  Until that time comes, thank you for your support and cooperation as we work to keep Deaconess a safe place to both receive and provide care.
Deaconess Midtown, Gateway, Henderson, Gibson and Union County Hospitals

Before You Visit

When Can I Visit

  • Visiting hours are from 8 AM – 8 PM daily.
  • Patients who are coming in for a procedure/surgery prior to 8AM may also have two visitors with them.
  • Pediatric patients, and patients who are cognitively impaired, may have visitors outside of these visiting hours.
  • COVID-19 patients are able to have visitors in certain circumstances.  Please talk with the patient’s care team to learn about specific details

How many people can visit? (inpatient/same-day surgery)

Each inpatient or same-day surgery patient will be permitted TWO designated visitors age 18+ per day.
Exceptions include:

  • COVID-19 patients are able to have visitors in certain circumstances.  Please talk with the patient’s care team to learn about specific details
  • End-of-life and other special circumstances will warrant additional visitation. (See “Special Circumstances” below.)
  • Patients will be able to receive pastoral care visitors (clergy, chaplains, etc.) 

How many people can visit? (outpatients)

Outpatients entering hospital facilities for lab, radiology, etc. cannot have visitors. However, if the patient is a minor, or needs physical or cognitive assistance, or the patient is coming for an obstetrical appointment, the patient may have one visitor accompanying them.

Where do I enter?

During visiting hours, visitors may enter only through main entrances of hospitals; Gateway will also screen visitors at the Ortho Neuro Hospital entrance.

What should I expect when I arrive?

  • Visitors will complete a screening process upon entering the hospital.
  • Each visitor may only have two designated visitors for that calendar day. 
  • Visitors will be required to wear a mask at all times while in the facility. The mask should cover both the nose and mouth, and should be the type with ties or earloops (no gaiters). Visitors may visit the patient together or separately throughout the day; visitors should socially-distance in the patient rooms.
During Your Visit
  • Masking - Visitors will be required to wear a mask at all times while in the facility.
  • Stepping Out During Treatments - Visitors of patients with aerosol generating procedures (AGPs) will be asked to step out of the patient’s room during AGPs, and patient door will be closed.
Special Circumstances, Overnight & Emergency Department Visitors 

Special circumstances that may warrant additional visitors include: end-of life, critically ill/injured patient, and/or deterioration of patient status. Special circumstances will be approved and reassessed daily by the patient’s care team/primary RN/ADCO.


  • End-of-life visitors will report to the hospital entrances.
  • If end-of-life visitors must arrive outside visiting hours, they should enter via the Emergency Department.
  • For COVID-19 patients, a staff member from the unit will escort the visitor(s) to the unit to discuss PPE and visitor process and time limits.

Staying Overnight

  • Visitor(s) approved by the primary RN to stay overnight for special circumstances will be required to obtain a pass each night from security at 8 PM daily.

Emergency Department Visitors

  • Patients entering the emergency department will be allowed one visitor unless the patient is placed in isolation, such as patients undergoing COVID-19 testing.  Union County ED patients may have one visitor at nurses' discretion. 
  • No visitors will be allowed in an isolation room unless under special circumstances.
  • If the patient is admitted during visiting hours, two visitors will be allowed to accompany the patient to the room.
  • If patient is admitted after visiting hours, no visitation will be permitted unless there are special circumstances, as described above.
The Women's Hospital, Deaconess Cross Pointe, Deaconess Clinic/other outpatient facilities are also limiting visitors.
Specific guidelines are below.
Outpatient Guidelines 

All patients and visitors will be screened at or before check-in.

To allow space for social distancing, outpatients should come to appointments alone.

Exceptions include:
  • Patients who need help physically or mentally.
  • When possible, someone providing physical assistance should wait in their vehicle. This helper can be notified by call or text when the patient is ready to leave.
  • Special circumstances when patients are unable to answer questions or lack decision-making capacity. (Some communication may take place via telephone.)
  • Patients under the age of 18 are allowed one parent or legal guardian to accompany them during their visit.
  • Oncology patients are allowed one visitor for their physician appointments; Infusion Centers are not allowing visitors.
  • Comprehensive Pain Centers are allowing one adult visitor (age 18+) to remain in lobby during patient visits/procedures.
The Women's Hospital Visitation Updates Effective 10/25/21
  • Masks are required for all who enter the building and must be worn throughout the visit.  
  •  Patients and visitors will be screened upon entry into the facility.  
  • Visitors must be 16 years old or older.  
  • Siblings of newborns are not permitted at this time.  
  • Designated visitors will remain the same throughout the patient’s stay and wrist bands will be utilized to identify designated visitors.  
  • Obstetrical or GYN Post-Surgery Patients: TWO support persons  
  • GYN Surgery: ONE support person  
  • Outpatient/Office Appointments: TWO support persons  
  • Visitor restrictions remain in place in the OB-GYN Emergency Department and NICU at this time. 
Deaconess Cross Pointe
  • All visitors will be screened for COVID-19 symptoms and exposure, and all visitors must wear a mask while in the facility. 
  • No entry allowed if an individual reports symptoms of COVID-19, is pending test results or is on quarantine due to recent exposure. This includes family members going to a family therapy session. 
Youth Unit
  • 2 visitors (parent/guardian) per patient per 24 hour period
  • Visitors will go back separately, each in 30 minute increments
  • Visiting hours:
    • Monday – Friday 6:15 – 7:15 PM
    • Saturday – Sunday 1 - 2 PM

Adult Units

  • 2 visitors per patient per 24 hour period
  • Visiting hours:
    • Monday – Friday – 7:30 – 8:30 PM
    • Saturday – Sunday 2:30 – 3:30 PM
Visitors who have questions should call 812-476-7200 prior to entering.
  • Anyone reporting symptoms of COVID-19 and seeking a CARE Team assessment will be directed to complete a phone or virtual assessment.
  • CARE Team will coordinate with the Emergency Department to care for a patient with an acute mental health issue and symptoms of COVID-19.
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